The House of Freya · Customer information
Shipping & returns
Delivery and support for your individual artwork, with the details confirmed before an order is agreed.
Delivery
The House of Freya uses packaging appropriate to each artwork. Please contact Renata to confirm the available destination, delivery method, charge and estimated timing. Delivery costs are not included in the displayed product subtotal.
For bespoke work, the making time and delivery estimate will be agreed as part of the commission. No express or international delivery service is promised until it has been confirmed.
Returns and cancellations
For eligible UK online purchases, you can normally notify the seller that you wish to cancel within 14 days of receiving the goods, then return them within a further 14 days. Items made to your specifications or clearly personalised can have different change-of-mind cancellation rules. Faulty or misdescribed goods remain subject to your statutory rights.
Before an order is accepted, Renata will confirm the applicable cancellation terms, return address and any return costs. Contact thehouseoffreya@gmail.com with your order details and what you would like to resolve. Do not return an item until the correct return address is confirmed.
See the UK government’s returns guidance for consumer information. This page does not restrict your statutory rights.